Frequently Asked Questions (FAQs)

  • Using your Ocean Prime gift cards
  • Purchasing gift cards
  • Complimentary gift card and holiday bonus card questions
  • Shipping Information

Using Your Ocean Prime Gift Cards

Do Ocean Prime Restaurant gift cards have an expiration date?

No. Ocean Prime Restaurant gift cards never expire and they do not have any maintenance or non-usage fees. Your gift card will retain its full value until it is used.

Are there any non-usage fees if I don’t use the gift card right away?

There are no maintenance or non-usage fees on our gift cards. Your gift card will retain its full value until it is used. Even if you use your gift card and have a remaining balance available, that balance will remain intact until it is used again.

How do I check the balance of my gift card?

You can check your gift card balance by clicking here or by calling our guest services team at 1-877-491-1267 Monday - Friday 9:30am - 4:30pm Eastern Time.

If I don’t use the full balance of my gift card what will happen?

If you do not use the full value of your gift card in one visit the remaining balance will stay on your card until you use your card on your next visit to a Ocean Prime Restaurant.

Is it possible to reload my gift card?

Yes, you can reload your gift card at any Ocean Prime Restaurant or by calling our guest services team Monday - Friday from 9:30am - 4:30pm Eastern Time at 1-877-491-1267.

Where are Ocean Prime Restaurants gift cards valid?

You can use your gift card at any Ocean Prime Restaurant location. Please click here for a full list of Ocean Prime Restaurants.

What does the M logo stand for on the back of my gift card?

The M logo represents our restaurant called M which is located at Miranova in downtown Columbus, Ohio.

Is it possible to use more than one gift card at a time?

Yes, you can use as many Ocean Prime Restaurants gift cards as you would like at a time.

Am I able to use my gift card towards tax and gratuity?

Yes, our gift cards (but not our complimentary cards or holiday bonus cards) can be used towards both tax and gratuity.

Am I able to use my gift card towards private business parties or catering events?

Unfortunately, gift cards are not valid as payment for private business events at our restaurants or for catering services.

Is it possible to have my gift card replaced if it is lost or stolen?

Unfortunately we cannot replace your card if lost or stolen unless you can provide us with your gift card number and proof of purchase.

Purchasing gift cards

Ways to order

Online:

Click here, ships via USPS or FedEx

In person:

Visit any Ocean Prime Restaurant location
Visit our Home Office during normal business hours
In Giant Eagle and Kroger Grocery Stores

Phone:

By calling 1 (877) 491.1267 Monday - Friday 9:30am - 4:30pm Eastern Time.

How are the gift cards packaged?

Gift cards purchased at our restaurants are presented in a 3.5" x 5" Ocean Prime Restaurant gift card sleeve with room for a message to the recipient.

Gift cards purchased online or through our corporate offices are mailed in a 8.5" x 11" Ocean Prime Restaurant gift card sleeve that features space for a customized message.

Complimentary gift card and holiday bonus card questions

What is the difference between a complimentary gift card and holiday bonus card versus a standard cash gift card?

Ocean Prime Restaurants complimentary gift cards and holiday bonus cards are promotional cards given to our guests. Because they are promotional they do not have a cash value and have certain use restrictions attached to them, please see below for restrictions.

What are the restrictions on your gift cards?

Gift Cards

  • Cannot be redeemed for cash
  • No change given
  • Can be used for gratuity and alcohol
  • Cash cards are multi-use
  • Can be reloaded for any amount
  • Cannot be used for private parties or for catering
  • Gift cards never expire

Complimentary Cards

  • Cannot be redeemed for cash
  • No change given
  • Cannot be used for gratuity or alcohol
  • Complimentary cards are multi-use
  • Cannot be reloaded
  • Cannot be used for private parties or catering

Bonus Cards

  • Cannot be redeemed for cash
  • No change given
  • Cannot be used for gratuity and alcohol
  • Bonus cards are one-time use
  • Not valid on Valentine's Day
  • Not valid with any other discount or offer - including comps
  • Multiple cards may be used per check

Do complimentary gift cards have an expiration date?

No, our complimentary gift cards never expire.

Do holiday bonus cards have an expiration date?

Holiday bonus cards do have an expiration date listed on the back of the gift card.

Is there anything I can do with my holiday bonus card if it has expired?

Please contact a member of our Guest Services team at 1-877-491-1267 Monday - Friday 9:30am - 4:30pm Eastern Time.

Can I use more than one complimentary card or holiday bonus card at a time?

Yes. You can use more than one complimentary OR bonus card at a time.

Can I use a complimentary gift card, a bonus card and/or a cash card at the same time?

Cash and complimentary cards may be used at the same time, cash and bonus cards may be used at the same time. However, complimentary and bonus cards may not.

Shipping information

  • Gift card orders will be processed and shipped on the following business day
  • We do not ship internationally
  • PO Box delivery is available only via standard mail (USPS). PO Box shipping is not available via FedEx
  • We are unable to track standard mail (USPS) shipments
  • Ocean Prime Restaurants is not responsible for delays caused by inclement weather or 3rd part carrier outages/disruptions

Shipping options and rates

USPS

Non-Trackable

3 - 5 business days

$2.95

USPS w/Tracking

Trackable

3 - 5 business days

$5.95

Two-Day

Trackable

2 business days

$12.95

What do I do if I do not receive my order?

If your order was not received within the specifications listed above please contact a member of our Guest Services team at 1-877-491-1267 Monday - Friday 9:30am - 4:30pm Eastern Time and they will be happy to assist you.